Revised to align with EFQM 2010. A self assessment workbook that uses the structure of the EFQM Excellence Model. The book uses practical examples and everyday events to open up the EFQM from the perspective of a Business Enterprise. Each assessment point in the book is illustrated comparing how average and excellent organisations perform. Examples taken from successful organisations help us to raise our limits and give us the courage to set our own targets higher. "Companies and organisations could use these books for strategy discussions for drawing up operational plans." Raimo Merenluoto, Director, Quality, Nokia. Related books: e-book: 9789522282248, printed: 9789522282200, Euroopan laatupalkintomalli yrityksille - 2010: 978-952-228-212-5, e-book: 978-952-228-216-3, Yritysorganisaation johtaminen pähkinässä: e-book: 978-952-228-073-2