Revised to align with the 2012 edition of the Baldrige Criteria. A self assessment workbook that uses the EFQM framework to provide guidance on how a company's operations influence its corporate social responsibility. CSR in this context is good corporate citizenship in compliance with sustainable development and encompasses economic, environmental and social components. This book presents pairs of examples that highlight different issues of social responsibility. It does not talk about right or wrong practices, simply different ones, so as to make the matter easier to understand and implement. "The book was a pleasure to read because it is written with care and thought. It will meet a need in many companies seeking to find their own approach to handle matters relating to corporate social responsibility. The examples are easy to use and thought-provoking."